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Make sure your contact information is up to date

Tuesday | September 1, 2020
All News

At Heartland, we are constantly striving to improve our operational efficiency so we can provide the most reliable electric service possible for our consumer-members (that’s you!).
We rely on data for nearly every aspect of our operations, which is why we need your help. By making sure we have your most accurate and complete contact information, we can continue to provide the high level of service that you expect and deserve. Accurate information enables us to improve customer service and enhance communications for reporting and repairing outages. It also allows co-op members to receive information about other important programs, events and activities.
Up-to-date contact information can potentially speed up the power restoration process during an outage. For example, the phone number you provide is linked to your service address to our outage management system. This means when you call to report an outage, our system recognizes your phone number and matches it with your account location. Accurate information helps our outage management system predict the location and possible cause of an outage, making it easier for our crews to correct the problem.
While we always do our best to maintain service, we occasionally plan outages to update, repair or replace equipment. In these instances, we can provide advance notification to affected members through automated phone messages, text messages or email, if we have your updated contact information and communication preferences.
Keeping the co-op updated with your information also helps us when there’s a question about energy use or billing. Emails and text messages are also used to notify registered members of any changes in co-op event details. In addition, discrepancies on your account can be taken care of promptly if Heartland has accurate account information.
Many of you have been members of the co-op for years, and it’s likely that your account information hasn’t been updated for some time. We recognize that many members now use a cell phone as their primary phone service, and we might not have that number in our system.
Your contact information is not shared, but is only used by Heartland to send important information to you.  
Please take a moment to confirm or update your contact information by calling our office at 1-800-835-9586.
You can also update your information by sending us an email at office@heartland-rec.com. By doing so, you will be helping us improve service and efficiency so we can better serve you and all members of the co-op.

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Contact Info

Heartland Rural Electric Cooperative Inc.
110 N. Enterprise Drive, P.O. Box 40
Girard, KS 66743

Outages: 800-835-9586
Office: 620-724-8251

About Us

Heartland Rural Electric Cooperative provides power to 11,200 service locations in 12 counties in Southeast and Eastern Kansas.

Our main office is in Girard, Kansas, with additional offices in Mound City and Gas.  Our co-op roots go back to the incorporation of Cooperative Electric Power & Light Company, (Iola, Kansas) on April 16, 1937.

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©2021 Heartland Rural Electric Cooperative. All Rights Reserved.

  • Home
  • About Us
    • About Heartland
    • Co-op Territory Map
    • Frequently Asked Questions
  • Member Services
    • New Service
    • SmartHub Member Portal Guide
    • Rebates - Water Heaters & Heat Pumps
    • Renewables - Wind & Solar
    • Heartland Transfer Switch Installation
    • Prepaid Payment Plan
  • Outage Center
    • Outage Center
  • Community Development
    • Concern for Community Grants
    • Operation Round Up
    • Sharing Success
  • News
    • Heartbeat Newsletter
  • Covid-19
  • Careers