We are here for you during this crisis
Heartland REC is working day and night to continue to provide power for our consumer-members during this COVID-19 epidemic.
To help protect our employees and maintain the health of everyone at Heartland REC, all of our lobbies are currently closed to the public. Our drive-thru at our main office in Girard is open during regular business hours, and we have drop-off boxes at our offices in Mound City and Gas.
Even though our drive-thru is open, we still encourage members to utilize alternate payment methods to minimize potential exposure to the virus. Safer payment methods include payment by phone, paying online or with a smartphone through our SmartHub portal, payment by mail, or using or dropbox. Members can also set up automatic payments, or can arrange payments online through the member's own bank.
Our crews in the field have also adapted their work procedures to protect them and the public from potential COVID-19 exposure, and we ask everyone to be patient as some work projects and requests for service are delayed due to the pandemic.
Heartland wants to help our members avoid disconnection of electric service. We understand that some people are facing financial difficulties because of COVID-19. Heartland can work with members to set up payment arrangements if necessary. We ask members to call us as soon as possible to discuss payment options. Heartland staff can be reached at 1-800-835-9586 from 8 a.m. to 4:30 p.m.
As an essential service, Heartland continues to work every day to do the system maintenance, improvements, and upgrades that are necessary to keep power on for all of our consumer-members. Work is also still being done every day by those companies that Heartland partners with. These companies include Poor Boy which does tree trimming for us, Progressive helps us by spraying unwanted vegetation, Osmose crews that inspect poles for signs of decay, and local contractor CDL, which changes poles and helps with large projects such as wire location needed by wind farm construction. All of these crews are critical for us, and need access to our poles, wires, and infrastructure as we all do what is necessary to keep the lights on.